Alexa is Amazon'south digital banana and whether yous love her or loathe her, she is undoubtedly part of your household and called upon whenever you desire to mind to music, get a atmospheric condition forecast or plough on the kitchen lights.

For the most part Amazon Repeat speakers and smart displays are trouble-gratis – if you discount all the times Alexa responds to your question with "Hmm. I don't know that i."

If she's refusing to answer anything at all, bank check if the Alexa service itself is down. Your commands aren't processed on the Echo itself (in most cases) but instead use Amazon's servers. If they're not working, Alexa can't piece of work.

If, on the other hand Alexa is complaining that she can't connect to Wi-Fi, hither's what to practise to endeavour and fix the state of affairs.

5 ways to get Alexa continued to Wi-Fi

one. First, bank check another device – your phone, ideally – to see if it has an internet connexion. Be sure to turn off mobile information to force information technology to use Wi-Fi and and so open a web browser and check you tin can load web pages.

This volition tell you lot if it'southward your Echo or your router. If you tin can open web pages, it's the Echo, not some other trouble with your domicile Wi-Fi network.

The next footstep depends upon what yous simply discovered.

2. If your Wi-Fi network appears to be working fine, it's time to restart the Repeat. And then unplug information technology from the mains and plug it back in after a few seconds. Wait until it boots up and check if Alexa now works or not.

three. If yous found your phone can't open any web pages, and then effort restarting your router. If information technology doesn't have a restart button, do the same equally for the Echo: unplug it from the mains and then plug back in.

Once more, wait for it to start up and requite information technology a good couple of minutes to re-establish an internet connection.

If you have other devices such equally powerline network adapters with Wi-Fi, Wi-Fi extenders or a mesh Wi-Fi system, be certain to do the same with all those devices as well to ensure everything is powered off and restarted.

The sometime plow-it-off-and-back-on-again is the top set up for but most all tech problems. But if that doesn't work, read on.

4. Reset your Echo'due south Wi-Fi settings. Nosotros have a separate guide which explains how to connect Alexa to a unlike Wi-Fi network, just the gist of it is to agree down the button with a dot on it on your Echo. Keep holding it until y'all see the lite ring glow orange.

This means it'southward in setup mode and you can use the Alexa app to quickly run through setup again and choose your Wi-Fi network one time more. This can sort out strange problems causing Alexa to have no cyberspace connection, even if no-1 inverse the Wi-Fi countersign, only it's also the set when that has happened.

If you have an Echo Show it won't have this push, simply you can swipe down from the acme of the screen to show the setting cog. Tap that and go to Wi-Fi settings and choose your network.

v. Some other possible effect is that y'all've moved your Echo as well far from your router and the Wi-Fi betoken is either too weak or non-existent in that location. Effort plugging in your device in the same room equally the router or any provides Wi-Fi in your home and meet if this cures the problem.

half dozen. It's very unlikely that the hardware within the Echo has failed, only it can happen. If none of the other suggestions has got Alexa continued to the net, go to Amazon'southward website and sign in.

How to fix Alexa can't connect to Wi-Fi

Click the 3 horizontal lines at the top left, then gyre downwards until you run across Assist & Settings. Click the link for Customer Service and follow the instructions. And if y'all do demand a replacement, here are the best Echo speakers and displays to buy.

You might likewise like to know what the different colours mean on Alexa'due south lite ring.